Privacy Policy

Last updated: [date]

Eloura Beauty (“we”, “us” or “our”) operates store website. This policy explains how we collect, use and share personal information when you visit our website, place an order or contact us.

Information we collect

When you shop with us, we may collect your name, billing and delivery addresses, email address, phone number, order details and messages you send us. We also receive payment status and transaction details from our payment providers. Payment card details are handled by the payment provider.

When you use our website, we may collect information such as your IP address, device and browser details, pages viewed and how you interact with the site. Cookies and similar technologies may collect some of this information.

How we use your information

We use your information to:

• Process payments, fulfil orders and arrange delivery;

• Send order updates and respond to questions;

• Handle returns, refunds and customer support;

• Protect our store and customers from fraud;

• Maintain and improve our website;

• Meet legal, tax and accounting obligations; and

• Send marketing where you have agreed to receive it or where otherwise permitted by law.

Depending on the purpose, we rely on the need to fulfil your order, comply with a legal obligation, our legitimate interests or your consent.

Marketing

If you sign up for marketing, we may email or text you about products and offers. You can unsubscribe using the link or instructions in a marketing message, or contact us at  sales@elourabeauty.co.uk. Unsubscribing from marketing will not stop essential order messages.

Cookies and advertising

Our website uses cookies needed for functions such as the basket and checkout. We may also use analytics and advertising cookies to understand site visits and measure or personalise ads.

Where required, we’ll ask for your choice before using non-essential cookies. You can manage your preferences through [link or description of your cookie settings].

Analytics and advertising services used: [list the services actually enabled, such as Google Analytics or Meta Pixel, or remove this line if none are used].

Who we share information with

We share information where needed with Shopify, payment providers, delivery companies, customer support providers and other services that help us run the store. If enabled, we may also share information with the analytics, email marketing and advertising services named above. We may disclose information when required by law.

We do not sell your contact details to mailing lists.

International transfers

Some providers may process information outside the UK. Where this happens, we use providers and transfer safeguards appropriate to the information and applicable law.

How long we keep information

We keep order and transaction records for [your retention period, taking account of tax and accounting requirements]. We keep other information only as long as needed for the purposes in this policy, unless the law requires longer.

Your rights

Depending on the circumstances, you may ask to access, correct or delete your personal information; restrict or object to certain uses; or receive a copy of information you provided. You can withdraw consent where we rely on it, including for marketing.

Changes to this policy

We may update this policy to reflect changes to our store, services or legal requirements. The latest version will appear on this page with a revised date.