Returns & Refunds Policy

We hope you love your Eloura Beauty order. If something isn’t right, please contact us and we’ll help.

Changing your mind

You can cancel your order for any reason within 14 days of receiving it. To cancel, email us at sales@elourabeauty.co.uk with your name and order number. You then have another 14 days to send the item back.

Please return items to sales@elourabeauty.co.uk. You are responsible for return postage when changing your mind. We recommend using a tracked service and keeping your proof of postage.

If a product was sealed for health or hygiene reasons, it cannot be returned after the seal has been broken. This may apply to certain beauty and personal care products. This does not affect your rights if an item is faulty or not as described.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, email us at sales@elourabeauty.co.uk with your order number, a description of the problem and, if possible, photos. We’ll help arrange a replacement or refund as appropriate. Your statutory rights are not affected by this policy.

Refunds

For a change of mind return, we’ll refund the price of the returned item and any eligible standard delivery charge. If you chose a more expensive delivery service, we only refund the cost of our standard delivery option. We’ll issue the refund to your original payment method within 14 days of receiving the return or receiving evidence that you’ve sent it back, whichever is earlier.

If an item has been handled more than necessary to inspect it, we may reduce the refund to reflect any loss in value. Return postage for a change of mind return is your responsibility.

Contact us

For return or refund questions, email sales@elourabeauty.co.uk